The term ‘Perfect Hair Studio’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Perfect Hair Studio, Unit 9A Courtyard, Newbridge, Co. Kildare, Ireland. The term ‘you’ refers to the user or viewer of our website.
Our IE registration number is 408408.
Perfect Hair Studio is a trade only supplier. By purchasing from us you’re confirming that you are qualified in the hair or beauty profession and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfill an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.
To buy professional products you’ll need to prove you work and/or are qualified in the hair or beauty industry, ID will also be required.
Our stores will accept the following as proof:
- Third-party insurance certificate
- Course completion certificate
- Student enrollment letter, stating course dates
- Trade reference or buying card from another hair and beauty trade supplier
- Business cheque book or business credit card
Along with one of the following forms of identification:
- Driving licence
- Utility bill
Use of information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.
All products are subject to stock availability. If there is insufficient stock to deliver the goods ordered by you, we will attempt to contact you (usually via email) confirming which item(s) are out of stock and give you a new estimated date for delivery. We will not be obliged to offer compensation for any disappointment suffered. Please be aware that clearance lines are items that have been discontinued by supplier and may not have perfect packaging.
We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Perfect Hair Studio reserves the right to refuse to supply to any individual or company for whatever reason.
All prices are exclusive of VAT and delivery and are quoted in Euros unless otherwise stated.
Special offers are subject to availability (while stocks last) and may change without notice. When a free or discounted product is issued as part of a special offer, this must be returned or full selling price paid if the qualifying product is returned as unwanted.
Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro through this website prior to dispatch of goods. You can also pay by bank transfer, please contact us prior to placing your order to arrange payment by this method.
We aim to dispatch orders within 1 – 2 working days however this can vary due to stock availability. You will be advised of the estimated delivery date shortly after your order is placed. We use a courier ‘next working day’ delivery service for all orders dispatched by us to addresses in Ireland. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the Republic of Ireland. However you will be informed of this before your order is dispatched.
It is our couriers policy to leave goods with a neighbor if you’re not in. Please enter ‘do not leave with neighbor’ into the delivery instructions when placing your order if you’d prefer the courier didn’t do this.
For more information please see our delivery information.
Free delivery offer
Applies to orders placed online totaling €65 +VAT or more and being delivered to an Irish address.
Delivery notification service (including 2-hour delivery time slot)
In order to keep you up-to-date and to deliver your goods at the most convenient time for you, we’ll pass your email address and mobile number (where provided) on to our courier company so they can email you throughout the various stages of delivery and/or text you when a delivery is due to be made. These messages will also include a 2-hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 – 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company to Ireland addresses.
Your online account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.
Ownership of goods
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returning goods bought online is not a problem, all we ask is that they’re returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge).
Therefore, please inform us of your intention to return goods prior to dispatch.
Please return goods to the address shown below (returns cannot be processed in-store without prior authorisation) and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.
If you’re unable to send goods back to us or return them to a store we may arrange a collection however the cost of this will be deducted from any refund due. Collections usually cost around €20+VAT, you may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded.
Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
This list is not exhaustive and does not affect your statutory rights.
Faulty or incorrectly delivered goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery. Please see our contact details page for ways to get in touch. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this.
For items returned due to a fault that has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the fault has been confirmed. In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Furniture and equipment items
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:
Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.
Please send your returns to:
Perfect Hair Studio
Unit 9A Courtyard
For more information please see our returns policy.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without express permission. All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Perfect Hair Studio shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.